Privacy Policy

2. Data Controller

Solos Inc. is the data controller responsible for your personal information.

3. Information We Collect

Information You Provide

• Account information: name, email address, password, province/territory
• Business information: business name, GST/HST number, industry
• Client data: client names, contact information, payment history
• Financial data: invoices, expenses, payment records
• Time tracking data: project hours, descriptions, rates
• Contract information: contract terms and templates

Information Collected Automatically

• Device information: browser type, operating system, device identifiers
• Usage data: pages visited, features used, time spent
• Log data: IP address, access times, referring URLs
• Cookies and similar technologies

4. How We Use Your Information

We use your personal information to:

• Provide and maintain the Solos service
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Analyze usage patterns to improve our service
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations, including tax reporting requirements

5. Legal Basis for Processing

We process your personal information based on:

• Contract: Processing necessary to provide the services you requested
• Consent: Where you have given explicit consent (e.g., marketing communications)
• Legal obligation: Processing required to comply with Canadian law
• Legitimate interests: Processing necessary for our legitimate business interests, balanced against your privacy rights

6. Data Sharing and Third Parties

We may share your information with the following categories of third parties:

• Payment processors: Stripe processes payments on our behalf and receives necessary transaction data
• Email service providers: To send transactional and, with consent, marketing emails
• Cloud infrastructure: Our hosting providers store and process data on our behalf
• Analytics providers: With your consent, to help us understand service usage

We require all third parties to respect the security of your personal information and to treat it in accordance with applicable law. We do not sell your personal information.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide services to you while your account is active
• Comply with legal obligations (e.g., tax records for 7 years per CRA requirements)
• Resolve disputes and enforce agreements

When data is no longer required, we securely delete or anonymize it.

8. Your Privacy Rights

Under Canadian privacy law, including Quebec's Law 25, you have the right to:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Receive your data in a structured, machine-readable format
• Withdraw consent: Revoke consent for optional processing at any time
• Object: Object to processing based on legitimate interests

To exercise these rights, visit Settings > Privacy in your account or contact privacy@solos.ca. We will respond within 30 days.

9. Cookies and Tracking

We use cookies and similar technologies to operate our service and improve your experience. You can manage your cookie preferences at any time through our cookie consent tool.

For detailed information about the cookies we use, please see our Cookie Policy. Cookie Policy.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS) and at rest
• Secure password hashing
• Access controls and authentication requirements
• Regular security assessments
• Incident response procedures

11. Children's Privacy

Solos is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice, such as an email notification.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy authority.